Automotive

Connect *the showroom, the workshop*, and the parts store

Give every salesperson, service advisor, technician, and warehouse clerk the tool they need to receive information from the group, follow manufacturer standards, and be part of the same team—even without a computer, and even across different locations.

Hundreds of dealerships *are already engaging their entire teams* with Steeple

No items found.

The Challenges of Internal Communication

A dealership houses two businesses under one roof: sales and after-sales service. They share the same customers, but not the same schedules, tools, or communication practices. Add to that groups that are growing through acquisitions, with multiple brands and locations. With Steeple, you can reach 100% of your employees, regardless of their role:

1️⃣

Your technicians, body shop staff, and parts warehouse staff:

The Steeple screen or touchscreen kiosk, installed in the workshop or break room, gives them access to instructions, manufacturer campaigns, and metrics without needing a computer or a work email address.

2️⃣

Your new and used car salespeople and service advisors:

The mobile app and web access from a shared computer allow them to track inventory, current offers, and customer information—from the showroom to the workshop reception area.

3️⃣

Your site management, your corporate headquarters, and your support functions:

Web access allows them to manage communications for a website, a brand, or the entire group, using a single source of information.

CUSTOMER SATISFACTION

The same level of information *from the showroom to the workshop*

The customer, for their part, doesn’t distinguish between the salesperson who made the delivery and the service representative who follows up six months later: they expect to be recognized. Current offers, delivery times, follow-up campaigns, and satisfaction survey results: Steeple shares the same information with all relevant departments so thatno customer hears two different versions of thestory.

-> Offers, inventory, and lead times shared between retail and after-sales
-> Recall campaigns and technical notes distributed to all teams
-> Satisfaction survey results made visible by those who conduct them

COMMERCIAL AND AFTER-SALES COHESION

Bringing together *two worlds that work side by side*

The showroom and the workshop exchange greetings in the morning and don’t speak to each other again until evening. The result: technicians who learn about new products from customers, salespeople who don’t know what we’re capable of repairing, and recognition that rarely goes to either the workshop or the store. Steeple keeps everyone on the same page: sales successes, technical achievements, new arrivals, and website results.

-> Technical roles finally recognized and valued
-> New products and training shared with the after-sales team
-> A single community per site, not two departments side by side

WORKSHOP SAFETY & SKILLS

Make the workshop safe and keep up with *the pace of new technologies*

Electric vehicles and high-voltage systems, assistance systems that need to be recalibrated, chemicals, lifting equipment: the workshop faces a multitude of risks and technologies that change every eighteen months. Steeple makes safety guidelines, manufacturer procedures, and best-practice reminders accessible right where the work is being done.

-> Safety guidelines and authorizations are regularly reviewed
-> Manufacturer procedures and technical notes are available in the workshop
-> Apprentices and new hires are briefed on their first day

CUSTOMER LOYALTY

Attracting and Retaining Technicians *in a Labor-Shortage Market*

It is difficult to replace a trained technician, and employee turnover takes a toll on both productivity and quality. An employee who feels informed, valued, and integrated into the group’s mission is more likely to stay longer. Steeple fosters this connection on a daily basis by welcoming new hires and apprentices, recognizing career paths, and promoting visible internal mobility across sites and brands.

-> Thorough onboarding of new hires, apprentices, and work-study students
-> Promoting careers in the workshop and warehouse
-> Job openings and career opportunities visible across the entire group

An investment that pays for itself quickly.

Simulation conducted for a group of dealerships with 200 employees across two locations, using bulletin boards, newsletters, meetings, paper memos, and word of mouth.

Employee turnover, productivity, absenteeism, accidents: the benefits add up quickly.

Calculate My ROI ->

219,000 €

in net savings per year

623 days

provided to your teams each year

2 departures

avoided each year thanks to greater commitment

What People Are Saying About Us

See testimonials ->

Want to see Steeple in action?

Contact us to learn more about the solution. Spend 30 minutes with a Steeple expert to discuss your specific challenges.