Hospitality Industry

Engage *100% of your teams* in serving your customers

Give every front desk clerk, housekeeper, maintenance worker, and seasonal employee the tool they need to receive the day’s instructions, understand the hotel’s standards, and feel like an integral part of the hotel—even without a computer, even during irregular shifts, and even during peak season.

Hundreds of hotels are *already bringing their teams together* with Steeple

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The Challenges of Internal Communication

In a hotel, staff members rarely cross paths: housekeeping works in the morning, the front desk operates 24 hours a day, maintenance crews are on the move throughout the property, and part of the staff changes with each season. With Steeple, you can reach 100% of your staff, regardless of their position or schedule:

1️⃣

Your floor staff, maintenance staff, and in-house food service staff:

The Steeple touchscreen or kiosk, installed in the break room or lingerie department, gives them access to the day's instructions and protocols without needing a computer or work phone.

2️⃣

Your receptionists, concierges, and night staff:

Web access from a shared workstation and the mobile app allow them to track arrivals, events, and instructions, even during the night audit.

3️⃣

Your school administration and your headquarters:

Web access allows them to manage communications for one or more locations, with a single source of information for the entire group.

CUSTOMER EXPERIENCE

Teams dedicated *to providing impeccable service*

A guest evaluates the hotel as a whole: the room, the welcome, breakfast, and how quickly requests are addressed. Yet the housekeeper, the front desk clerk, and the maintenance technician sometimes never even speak to one another in a single day. Steeple ensures everyone has the same level of information: daily arrivals and departures, VIP guests, ongoing work, and guest feedback shared with the entire team.

-> Daily instructions and VIP arrivals accessible to all departments
-> Seamless coordination between the front desk, housekeeping, and maintenance
-> Guest feedback shared with the teams responsible for delivering the experience

CUSTOMER LOYALTY & SEASONALITY

Get off to a good start to the season and *keep your teams*

Every season, we need to recruit, onboard, and train dozens of people—often multilingual and often housed on-site— in just a few days. Then we bring them back the following year. Steeple speeds up the onboarding process and helps maintain the connection: welcoming new hires, providing practical information, sharing updates about the facility, and following up with seasonal employees at the end of the season.

-> Faster onboarding for seasonal workers upon arrival
-> Information accessible to multilingual teams
-> A connection maintained from one season to the next to bring your talent back

STANDARDS & COMPLIANCE

The same standards *in every room, in every facility*

Cleaning protocols, room preparation, fire safety procedures, lost-and-found management, and customer data processing: these guidelines exist, but they’re tucked away in a binder in the office. Steeple makes them accessible with a single click on a mobile device or computer screen, and helps remind staff of the proper procedures before every quality audit or mystery shopper visit.

-> Brand protocols and standards available at any time
-> Safety guidelines for public access buildings and pre-audit reminders distributed to everyone
-> Temporary and seasonal staff trained on standards from day one

TIME SAVINGS

Simplify the day-to-day management *of schedules and instructions*

Gone are the days of the front desk logbook that no one ever reads, the printouts pinned up in the floor offices, and the same instructions repeated every time a shift begins. Headquarters sends out the information once, each location adapts it, and everyone can access the information right where they work.

-> A single source of information for all schools
-> Schedules and documents available for self-service access
-> No more bulletin board postings or unmanaged WhatsApp groups

An investment that pays for itself quickly.

Simulation conducted for a hotel with 150 employees, using bulletin boards, briefing meetings, text messages, and word of mouth.

Employee turnover, productivity, absenteeism, accidents: the benefits add up quickly.

Calculate My ROI ->

156,000 €

in net savings per year

470 days

provided to your teams each year

2 departures

avoided each year thanks to greater commitment

What People Are Saying About Us

See testimonials ->

Want to see Steeple in action?

Contact us to learn more about the solution. Spend 30 minutes with a Steeple expert to discuss your specific challenges.